Orders (within the 48 contiguous states) are usually shipped within 2 business days, via UPS Ground, FedEx or USPS. If you place your order after 2 p.m., it will not be processed until the following business day. For other methods of shipment such as 2nd Day Air, Overnight and Priority US Postal Service, please contact Customer Service or the Sales Department for rate quotes and details at 1.386.449.8462 email@example.com . If you would like to use your own shipping account, please contact customer service at 1.386.449.8462. We do not ship C.O.D. (cash on delivery.) In rare instances, there are enhanced shipping rates for Alaska, Hawaii or Puerto Rico. Therefore, please contact Customer Service for available shipping rates and possible shipping in those areas. Orders shipping to Alaska, Hawaii or Puerto Rico cannot be placed on bioshieldtech.com.
To expedite your order, please call toll-free1-386-449-8462. Customer Service hours are: Mon-Thur 9:00AM to 5:00PM EST Friday 9:00AM to 2:30PM EST
According to regulations, items labeled “ORM-D,” such as aerosol spray cannot be shipped to Alaska, Hawaii, Puerto Rico. ORM-D items cannot be shipped by air transport or by Priority Mail, and therefore, cannot be sent to APO/FPO addresses. If you are ordering hazmat items such as aerosols or temperature sensitive swabs extra shipping charges may apply. Also, all ORM-D and hazmat items cannot be shipped Next Day Air, 2nd Day Air or 3 Day Select, because hazmat items cannot be transported by plane. This safety issue cannot be amended.
If your product was shipped to you by freight carrier (i.e. Conway, Yellow, etc.) we ask that you follow a few steps to ensure quality of your product: First, please inspect the product for visible damage before the carrier leaves. If there are damages, please make notes onto the Bill of Lading (delivery receipt). Finally, notify Customer Service at 1.386.449.8462. Products that are properly returned, according to these guidelines, are eligible for a refund in the form of a credit to the original method of payment. Return shipping costs will be at the customer’s expense. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for the total purchase price (not including shipping and handling), less any applicable restocking fees. A restocking fee may apply to large orders. Please keep in mind that credit card companies vary in the time they take to post credits. Please contact Customer Service by phone at 1.386.449.8462 or email firstname.lastname@example.org to receive an RA (Return Authorization) number. Customer Service hours are Mon-Thurs 9:00AM to 5:00PM and Fri 9:00AM to 2:30PM EST.
State of Florida Items sold and shipped to destinations in the state of Florida are subject to sales tax.
Each customer shall be solely responsible for all sales, use, or any other type of taxes, on orders shipped to any states other than Florida.
If you are placing an order for a tax exempt organization or if you are a reseller, please fax your tax exempt certificate to 386.449.8462.
We accept American Express, Visa and MasterCard. Please be sure to provide the exact billing address and telephone number. We will only use credit card information for transaction purposes. Incorrect information could result in a delay of your order being processed or shipped.
Applying for Credit
Credit Process If you are a business seeking credit, please fill out the credit application in its entirety. A PDF version of our credit application is available by request. You will also need to provide your Tax ID number, signature, printed name and date at the bottom of the form. If you already have a document listing your required information, please send it in. Be sure to sign, print and date this application form and fax it as well.
Government and Federal Agencies Attention government and Federal government agencies, if you are part of one of the following government organizations and you would like to apply for credit, please fill out the contact information portion of the credit application. All information obtained is confidential and will not, under any circumstances, be released to third parties.
- Police Dept.
- Fire Dept.
We accept purchase orders with open credit terms for qualified commercial customers.